FAQ
Frequently asked questions
Key answers about participation models, infrastructure, identity integration and support.
Is eduMEET Federation only for Research and Education?
No. eduMEET originated in the Research and Education community, but the federation model is suitable for trusted organisations that need privacy, control and scalable video collaboration.
Do we need to provide our own infrastructure?
No. Infrastructure contributors provide server resources for media nodes and become part of the shared infrastructure pool. Other organisations can subscribe without operating media nodes: companies, public administration and NGOs directly through an organisation plan, and research and education institutions through their NREN.
How does the subscription model work?
Subscribers use eduMEET Federation as a paid service without contributing infrastructure, priced per concurrent room rather than per host. Companies, public administration and NGOs choose an organisation plan, from €99 per month. Universities, schools and research institutes buy slots through their NREN. Plans and rates are listed on the subscription page.
Can we use our own domain?
Yes. Every organisation gets its own subdomain under edumeet.eu, and the service can also run under your own domain (on organisation plans from Standard upward).
Can eduMEET integrate with our institutional login?
Yes. eduMEET supports institutional sign-in via OpenID Connect, and SAML identity providers can be connected through a SAML-to-OIDC proxy. This includes eduGAIN-based identity providers.
Is the service encrypted, and where is our data?
Audio and video are end-to-end encrypted. Conferencing traffic and stored data stay on research and education network backbones and EU infrastructure. Billing uses only per-minute room counts and peak participant counts, with no content and no participant identities.
Who maintains the software?
The eduMEET team manages the eduMEET software layer, installation, updates and federation-level operation. Infrastructure contributors operate the underlying server environment.
What happens if our media node is unavailable?
The federation model allows traffic to be routed through other available nodes, improving continuity of service.
Can we customise the branding?
Yes. Participants can use their own logo and visual branding within their tenant.
Is eduMEET open source?
Yes. eduMEET is an open-source WebRTC-based platform. The federation builds on this foundation to provide a shared infrastructure model for trusted video collaboration.
How do we start?
Contact the eduMEET Federation team to discuss the right path for your organisation: contributing infrastructure, subscribing to an organisation plan or, for research and education institutions, using the service through your NREN.
What is a concurrent slot?
A concurrent slot represents active service capacity in a category at a given time. eduMEET Federation is sized by concurrent usage rather than by the total number of named users.
Are rooms pre-assigned as Meeting, Lecture or Webinar?
No. Rooms are classified automatically by current participant count. A room can move between categories as participants join or leave.
Can we combine infrastructure contribution and service subscription?
Yes. Organisations can contribute infrastructure, use the resulting entitlement first, and add paid subscriber capacity when usage grows beyond the agreed limits.
What happens if we exceed our entitlement?
Meetings continue and participants are not removed. Excess usage is measured as overage in the relevant category and billed after the monthly peak is calculated.
Do donated cores reduce paid capacity?
Donated cores generate slot entitlement. If usage stays within that entitlement, no additional purchased slots are needed for that capacity.
Why can concurrent capacity pricing be more cost-effective?
Many commercial platforms charge per named user or host. eduMEET Federation is based on concurrent service capacity, which can be more efficient when only a fraction of users host meetings at the same time.
Still have questions?
Contact the eduMEET Federation team
Tell us about your organisation and what kind of participation you are considering.